更新时间：2021-06-24 16:15:12
封面
Title Page
Copyright and Credits
Robotic Process Automation Projects
Dedication
Contributors
About the authors
About the reviewer
Packt is searching for authors like you
About Packt
Why subscribe?
Preface
Who this book is for
What this book covers
To get the most out of this book
Download the example code files
Code in Action
Conventions used
Get in touch
Reviews
Getting Started with Robotic Process Automation
Technical requirements
What is RPA?
A quick definition
Benefits of RPA
Types of RPA
Attended automation
Unattended automation
Our RPA tools – UiPath and Automation Anywhere
UiPath
UiPath Studio
UiPath Orchestrator
UiPath Robot
UiPath – an integrated view
Automation Anywhere
Enterprise Control Room
Build
Manage
Analyze
IQ Bot
Our projects
Installation and setup
Installing UiPath
UiPath Studio and Robot
Configuring Automation Anywhere
Registration and setup
Installing the bot agent and verifying the setup
Summary
Help Desk Ticket Generation
Project overview
Project detail
Project groundwork
Creating project folders
Creating an Excel sheet with ticket data
Registering and logging in to Zoho Desk
Main workflow
Project setup
Configuring the initial part of the main workflow
Reading from Excel
Exception handling
Invoking the Excel workflow from Main
Creating a support ticket in the Zoho Desk ticketing system
Recording ticket creation activities
Configuring the recorded activities
Validating successful ticket creation
Handling exceptions
Putting it all together
Testing the automation
Project enhancements
CRM Automation
Project details
CRM preparation
Setting up the project
Extracting the customer list from CRM
Preparing the browser
Web recording
Data scraping
Using a Catch block for the Get Customer List Sequence
Looking up customer information
Creating a data table
Looping and creating company URLs
Extracting company details from Crunchbase.com
Invoking the RequestCustomerDetails workflow from the Main workflow
Updating the CRM with customer information
Looping through the data table and updating the CRM
Moderating Social Media Using AI
Getting started with the project
Reading parameters from the configuration file
Passing the configuration parameters to the main workflow
Reading image files from the input folder and creating a list
Reading files in the input folder
