Healthcare

With the growth in the medical device and equipment market, there is an increased need to manage the growing install base and harness it through analytics for generating new insights for cost reduction, identify new sales opportunities, and respond to customer needs. Optimizations around the supply chain can be accomplished by having a real-time view of the install base.

The use cases for improved install base visibility fall under four categories. The first one is the use case of upgrades, which allow for accurate upgrade offerings enabled by more granular install base visibility aligned to upgrades. Automation of top upgrade campaigns has led to several million dollars in operational productivity.

The second use case is about parts pricing. Parts price getting and price setting algorithms drive margins as well as additional benefits from setting better parts pricing strategies. This requires automation of price getting reports and engagements of SMEs for price setting.

The third use case is about product quality and reliability. The focus in this use case is on system analytics to identify parts and systems that fail more. Early identification can lead to up-selling opportunities as well as troubleshooting to reduce cost to serve. Implementation of a parts recommendation engine helps identify what parts fail more often and why.

Lastly, inventory optimization can lead to significant cost reductions. This is accomplished by driving customer segmentation to fulfill parts to customers based on their entitlement and also managing inventory through better visibility to systems and system failures.